Terms and conditions

Terms & Conditions

Effective Date: 30 May 2025

Welcome to Calm Mind. These Terms & Conditions explain how I work and what you can expect when booking and attending therapy sessions. Please read them carefully before beginning therapy.

1. About Calm Mind

Calm Mind provides Cognitive Behavioural Hypnotherapy (CBH) and related wellbeing services.

Therapy is tailored to your individual needs and is based on current evidence-based practice. While every effort is made to support you in achieving your goals, no therapist can guarantee specific outcomes.

2. Booking Appointments

Appointments can be made by email, telephone or through the website.

Your appointment is confirmed once a suitable date and time have been agreed.

3. Session Fees

Session fees will be explained before therapy begins.

Payment is due before or at the time of your appointment, unless otherwise agreed.

Payments can be made by bank transfer or any other payment method offered by Calm Mind.

4. Cancellation Policy

If you need to cancel or rearrange an appointment, please provide at least 48 hours' notice.

Appointments cancelled with less than 48 hours' notice may be charged in full.

If I need to cancel your appointment, an alternative appointment will be offered as soon as possible or any payment made will be refunded.

5. Online Therapy

Most sessions are delivered securely online.

You are responsible for ensuring that you:

Have a reliable internet connection.

Use a device with a working camera and microphone.

Attend from a private, quiet space where you will not be disturbed.

Join your session on time.

If technical difficulties occur, every effort will be made to reconnect. Where necessary, the session may continue by telephone or be rearranged.

6. Confidentiality

Everything discussed during therapy is confidential, except where disclosure is required by law or where there is a serious concern about your safety or the safety of another person.

Please refer to the Confidentiality Policy for further information.

7. Privacy

Your personal information is collected and stored securely in accordance with the UK General Data Protection Regulation (UK GDPR).

Please refer to the Privacy Policy for full details.

8. Your Responsibilities

To gain the greatest benefit from therapy, you agree to:

Attend sessions punctually.

Participate honestly and openly.

Complete any agreed homework or practice exercises where possible.

Inform me of any significant changes to your health or circumstances.

Raise any concerns so they can be discussed together.

Therapy works best as a collaborative process, with both therapist and client working towards agreed goals.

9. My Responsibilities

As your therapist, I will:

Treat you with dignity, respect and compassion.

Work within my professional competence.

Use evidence-based Cognitive Behavioural Hypnotherapy techniques.

Maintain appropriate professional boundaries.

Respect your confidentiality.

Attend regular clinical supervision and continuing professional development to maintain high standards of practice.

10. Suitability for Therapy

Before therapy begins, an assessment will be completed to determine whether Cognitive Behavioural Hypnotherapy is appropriate for your needs.

If I believe another healthcare professional or service would be better placed to support you, I will discuss this with you and, where appropriate, suggest alternative options.

11. Medical Care

Cognitive Behavioural Hypnotherapy is designed to complement—not replace—appropriate medical care.

You should continue taking any prescribed medication unless advised otherwise by your GP or medical specialist.

I do not diagnose medical conditions or prescribe medication.

12. Emergencies

Calm Mind does not provide a crisis or emergency service.

If you believe you or someone else is at immediate risk of harm, please contact:

999 if there is an immediate emergency.

NHS 111 for urgent medical advice.

Your GP or local mental health crisis service if appropriate.

13. Ending Therapy

Therapy can be ended at any time by either you or me.